Dynamics 365 · Application Managed Services

D365 managed support — go-live was the start, not the finish.

For organisations whose partner vanished after go-live and whose D365 value has stalled. We provide application managed support for Dynamics 365 Finance & Operations — hypercare, SLA-backed incidents, One Version update management, enhancements and period-close cover — from one accountable team, long term.

Talk to our support practice See the coverage

Coverage at a glance

Hypercare & SLA support✓

One Version update mgmt✓

Enhancements & roadmap✓

Performance & period-close✓

Why this matters

D365 is never "done" — One Version keeps it moving, and so should you.

Unlike old on-prem ERP, D365 ships continuous service updates you can't opt out of forever. Without a steady hand, updates become a risk, the enhancement backlog grows, and the value case stalls. Good managed support turns that treadmill into compounding value. Here's exactly what we cover.

Coverage across managed support

Run, update, improve — area by area.

Run

Keep it healthy

The day-to-day that keeps users productive and the system stable.

HYPER

HypercareIntensive post-go-live cover & rapid stabilisation.

SLA

Incident & problem mgmtTriage, root-cause & resolution against agreed SLAs.

Period-close supportMonth-end & year-end run-book and on-call cover.

Service requestsConfig changes, security & user administration.

Update

One Version, safely

Staying current on continuous updates without nasty surprises.

One Version update mgmtService-update planning, impact review & scheduling.

RSAT

Automated regressionRSAT regression packs run before every update.

Feature managementAssessing & enabling new features as they land.

LCS

Environment managementLCS environments, deployments & refreshes.

Improve

Compound the value

Turning a live system into one that keeps getting better.

ENH

Enhancements backlogPrioritised change requests & small developments.

PERF

Performance optimisationBatch, query & integration tuning; health checks.

ADOPT

Adoption & trainingUser enablement, documentation & process refinement.

ROAD

Roadmap & advisoryQuarterly reviews, module expansion & planning.

The support model

One managed service, four pillars.

Run, update, improve and advise — one accountable team covering the whole lifecycle after go-live.

Run

HypercareSLAsClose

Update

One VersionRSATLCS

Improve

EnhancementsPerformance

Advise

RoadmapReviews

Dynamics 365

Managed Support

How we support

What makes our managed support different.

The things that separate real managed support from a far-away ticket queue. This is where we prove it.

We stay

The same team that knows your build — the signature promise

You're supported by people who understand your configuration, extensions and integrations — not a queue that re-learns your estate every ticket. Continuity is the whole point of managed support, and most providers quietly break it.

Updates

One Version updates, de-risked

Every service update is impact-assessed, regression-tested with RSAT and scheduled around your calendar — so staying current is routine, never a gamble.

SLAs

Real SLAs & transparent reporting

Agreed response and resolution targets, a named service lead and clear monthly reporting on volumes, trends and the enhancement backlog.

Value

A managed enhancement backlog

Change requests prioritised and delivered in a steady cadence — so the system keeps improving instead of freezing the day the project closed.

Cover

Cross-timezone & period-close cover

Support across US and India hubs with a close run-book and on-call cover — so the most critical days of the cycle stay calm.

The challenges we solve

If this is your situation, you're who this page is for.

"Our partner vanished after go-live."We take over, learn the build and stabilise support under clear SLAs.
"We're scared of One Version updates."Impact assessment plus RSAT regression makes every update routine.
"Our enhancement list never moves."A managed, prioritised backlog delivered in a steady cadence.
"Month-end is always a fire drill."A close run-book and on-call cover for the days that matter most.

D365 managed support

A smooth handover

Taking over someone else's D365? We onboard without the drama.

Inheriting a system built by another partner is normal for us. We run a structured transition — learning the configuration, extensions and integrations, documenting what's missing — so support is stable from day one and improving soon after.

Discuss a takeover

Onboard & documentWe learn the build, document the gaps and stand up SLAs and tooling.

Stabilise & secure updatesIncidents under control, RSAT regression in place, One Version on schedule.

Improve & adviseA managed backlog and quarterly roadmap so value keeps compounding.

Why Excel Connect Consulting

Support that doesn't disappear.

One accountable team

A named service lead and a team that knows your build — continuity, not a rotating ticket queue.

One Version expertise

RSAT regression and update management built in — so continuous updates are a routine, not a recurring risk.

Cross-timezone cover

US and India hubs covering your business day and the close — issues picked up around the clock.

D365 managed support — go-live was the start, not the finish.

D365 is never "done" — One Version keeps it moving, and so should you.

Run, update, improve — area by area.

Keep it healthy

One Version, safely

Compound the value

One managed service, four pillars.

Run

Update

Improve

Advise

What makes our managed support different.

The same team that knows your build — the signature promise

One Version updates, de-risked

Real SLAs & transparent reporting

A managed enhancement backlog

Cross-timezone & period-close cover

If this is your situation, you're who this page is for.

Taking over someone else's D365? We onboard without the drama.

Support that doesn't disappear.

One accountable team

One Version expertise

Cross-timezone cover

Need managed support for Dynamics 365?