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Dynamics 365 · Commerce

D365 Commerce — one view of the customer, the price and the stock, everywhere you sell.

For retail operations leaders whose store, web and call centre run as silos. We implement Dynamics 365 Commerce end to end — Store Commerce POS, e-commerce, call centre, distributed order management, pricing, loyalty and merchandising — unified on one channel core.

Talk to our commerce practice See the coverage
Coverage at a glance
Store Commerce POS✓
E-commerce & call centre✓
Pricing, promotions & loyalty✓
Distributed order management✓
Why this matters

Retail wins when the customer, the price and the stock are the same in every channel.

Buy-online-pickup-in-store, returns anywhere, one loyalty balance, one promotion engine — none of it works if the channels run on different data. The channel architecture, the pricing engine and the order orchestration are where omnichannel actually happens. A real commerce practice configures all of it. Here's what we deliver.

Coverage across the commerce lifecycle

Sell, price, fulfil — module by module.

Sell

The channels

Every place a customer buys — store, web and phone — on one platform.

POS
Store Commerce (POS)Modern POS, registers, hardware station & offline mode.
ECOM
E-commerceOnline storefront, modules, B2B & B2C experiences.
CC
Call centreOrder capture, scripts, upsell & continuity orders.
CH
Channel managementChannels, Commerce Scale Unit & channel database.
Merchandise & price

Catalogue & price

What you sell, how it's grouped, and the price the customer sees.

MERCH
Merchandising & assortmentsCategory hierarchy, assortments & catalogues by channel.
PRICE
Pricing & promotionsPrice groups, discounts, mix-and-match & coupons.
LOY
Loyalty & clientelingLoyalty schemes, points, tiers & clienteling app.
CI
Customer engagementCustomer profile & Customer Insights integration.
Fulfil & operate

Orders & stores

Getting the order to the customer and running the store back-office.

DOM
Distributed order managementOrder orchestration, sourcing rules & BOPIS/ship-from-store.
IV
Inventory VisibilityReal-time, cross-channel on-hand & availability.
STORE
Store operationsCash management, shifts, statements & back office.
PAY
PaymentsPayment connectors, gift cards & tender types.
The solution map

One commerce core, four configured pillars.

Channels, merchandising, fulfilment and customer — every component built on one Commerce core, not stitched together later.

Channels

POSE-comCall centre

Merchandise & price

AssortmentsPricingPromotions

Fulfil

DOMBOPISInventory

Customer

LoyaltyClientelingInsights
Dynamics 365
Commerce
The differentiators

Commerce-specific configuration.

The settings that separate a true omnichannel build from a plain D365 rollout. This is where we prove the practice.

Channels

Channel architecture & Commerce Scale Unit — the signature config

Channel database, Commerce Scale Unit, Retail Server and offline profiles designed so stores keep selling when the network drops and every channel shares one source of truth. Get this right and omnichannel is real; get it wrong and the channels drift apart.

POS

Store Commerce POS & hardware

POS layouts, button grids, receipt formats, hardware station and peripheral integration — a till operators actually want to use, online or offline.

Pricing

Pricing & promotion engine

Price groups, trade agreements, discounts, mix-and-match, threshold and coupon promotions — consistent pricing across every channel, calculated the same way.

DOM

Distributed order management

Order orchestration with sourcing rules for buy-online-pickup-in-store, ship-from-store and return-anywhere — so any node can fulfil and inventory is used wisely.

Loyalty

Loyalty, clienteling & customer insight

Loyalty schemes, tiers and the clienteling app, integrated with Customer Insights — one customer view and one loyalty balance across store and web.

The challenges we solve

If this is your retail operation, you're who this page is for.

  • "Store, web and phone are silos."One channel core so the customer, price and stock are the same everywhere.
  • "We can't do BOPIS or ship-from-store."Distributed order management with sourcing rules to fulfil from any node.
  • "Promotions behave differently per channel."One pricing & promotion engine applied consistently across all channels.
  • "Stores go down when the network drops."Offline-capable Store Commerce so the till keeps selling regardless.
Dynamics 365 Commerce
D365 Commerce
The road ahead

On AX 2012 R3 Retail today? We move you to D365 Commerce — without closing the tills.

Many retailers still run AX 2012 R3 Retail with classic Retail components. We re-platform onto D365 Commerce — channel database, Commerce Scale Unit and Store Commerce — store by store, so trading never stops.

See the upgrade approach
01
Assess the retail estateChannels, POS extensions, payment and hardware reviewed; risk quantified.
02
Re-platform & pilotChannel core rebuilt on Commerce Scale Unit; piloted in a flagship store.
03
Roll out & supportPhased store rollout, then hypercare into business-as-usual.
Why Excel Connect Consulting

A practice that speaks retail — not just D365 screens.

Component-named consultants

We tell you exactly what our people configure — POS, CSU, DOM, pricing, loyalty — not vague "retail experience".

Store-floor-fluent SMEs

People who understand a till operator's day, a promotion calendar and a fulfilment node — the operation, not only the configuration.

Omnichannel by design

We design store, web and call centre as one experience — so the channels reinforce each other instead of competing.

Building a Dynamics 365 Commerce roadmap?

POS, e-commerce, fulfilment or loyalty — tell us where you are and a senior commerce consultant replies within one business day.

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