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Dynamics AX 2012 R3 · Support

AX 2012 R3 support — keep it stable, secure and supported, on your timeline.

For teams running Dynamics AX 2012 R3 with no in-house bench and no appetite to be rushed. We keep your estate healthy — break-fix, enhancements, X++/AOS and SQL performance, integrations, security and period-close support — so you upgrade to D365 when the business case is right, not when a partner walks away.

Talk to our AX support team See the coverage
Coverage at a glance
Break-fix & incident mgmt✓
X++ / AOS & SQL performance✓
Enhancements & integrations✓
Security & period-close support✓
Why this matters

Mainstream support has ended — but your AX estate still runs the business.

Microsoft's mainstream support for AX 2012 R3 is over, yet plenty of organisations rely on it every day. Without a steady hand, small issues become outages, performance drifts, and knowledge walks out the door. A real support practice keeps it healthy and protects what you've built — with no pressure to move before you're ready. Here's exactly what we cover.

Coverage across the AX estate

Stabilise, optimise, extend — area by area.

Keep running

Stability & support

The day-to-day support that keeps users productive and the lights on.

L1–L3
Break-fix & incidentsTriage, root-cause & resolution against agreed SLAs.
BATCH
Batch & AOS healthBatch jobs, AOS instances, number sequences & monitoring.
CLOSE
Period-close supportMonth-end & year-end run-book and on-call cover.
DR
Backup & recoveryBackup checks, DR readiness & environment refreshes.
Optimise

Performance & health

Keeping a maturing estate fast, secure and audit-ready.

SQL
SQL Server tuningIndex, query & blocking analysis; database health.
X++
X++ & CIL optimisationHot code paths, CIL generation & long-running jobs.
SEC
Security & rolesRole-based security, segregation of duties & access reviews.
CU
Cumulative updatesCU/hotfix assessment, controlled application & testing.
Extend

Enhancements & data

Small changes and integrations that keep AX fit for the business.

DEV
Enhancements (MorphX/X++)Change requests, forms, reports & small developments.
AIF
AIF & integrationsApplication Integration Framework services & interfaces.
SSRS
ReportingSSRS reports, Management Reporter & data extracts.
EP
Enterprise Portal & RetailEP, Retail components & peripheral support.
The support model

One support model, four pillars.

Stability, performance, enhancements and a clear path forward — one accountable team covering it all.

Stabilise

Break-fixSLAsClose

Optimise

SQLX++Security

Extend

MorphXAIFSSRS

Plan ahead

RoadmapD365 path
Dynamics AX
2012 R3 Support
How we support

What makes our AX support different.

The things that separate a real AX support practice from a ticket queue. This is where we prove it.

No rush

No pressure to upgrade — the signature promise

We keep AX 2012 R3 stable and supported for as long as it makes sense for you. We'll be honest about the road to D365, but the timeline is yours — we don't hold your estate hostage to a migration sale.

SLAs

Real SLAs & one accountable team

Agreed response and resolution targets, a named lead and a single point of accountability — not a rotating cast who re-learn your estate every ticket.

Knowledge

Knowledge capture & documentation

We document your customisations, integrations and run-book — so the knowledge lives with the estate, not in one departed contractor's head.

Proactive

Proactive health, not just reactive fixes

Regular SQL and AOS health checks, batch monitoring and performance reviews — we find issues before your users do.

Period

Period-close cover when it counts

A close run-book and on-call cover for month-end and year-end — so the most stressful days of the cycle stay calm.

The challenges we solve

If this is your situation, you're who this page is for.

  • "Our AX partner walked away."We pick up the estate, document it and stabilise support under clear SLAs.
  • "Performance is getting worse."SQL and X++/CIL tuning to bring response times and batch windows back under control.
  • "We're not ready to upgrade yet."We keep AX 2012 R3 fully supported — and only plan D365 when you choose to.
  • "Knowledge left with our last consultant."We rebuild the documentation and run-book so the estate is understood again.
Dynamics AX 2012 R3 support
AX 2012 R3 support
When you're ready

Supported today, ready for D365 tomorrow — on your terms.

Staying on AX is fine for now — but the day you decide to move, you'll want a partner who already knows your estate inside out. Because we support it, the upgrade to D365 starts from real knowledge, not a discovery from scratch.

See the upgrade path
01
Stabilise & documentWe take over support, document the estate and bring incidents under SLA.
02
Optimise & protectPerformance, security and close cover keep the estate healthy.
03
Plan the move — when you chooseA D365 business case and upgrade plan, on your timeline.
Why Excel Connect Consulting

The safe pair of hands for a legacy AX estate.

Deep AX 2012 R3 experience

People who know AOS, MorphX, X++, AIF and SQL on AX 2012 R3 — not generalists learning your estate on your dime.

No lock-in, no pressure

Honest advice and clear SLAs. We earn the upgrade by supporting you well — not by leaving you stranded.

Cross-timezone cover

Support across US and India hubs, so issues are picked up around your business day and the close is covered.

Need a steady hand on AX 2012 R3?

Break-fix, performance, enhancements or close cover — tell us where you are and a senior AX consultant replies within one business day.

Book a consultation Back to Dynamics 365